FirstLink Home Owner Support

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Warranty Support

Warranty Information

You’re making the investment of a lifetime and you’ll want protection in the event your new home develops a construction or structural defect. We take pride in building quality homes, but sometimes defects happen despite a builder’s best intentions and efforts. This is why we provide warranty protection on the homes we build.

We provide our Buyers with a Builder’s Limited 10-Year Insured Warranty

Feel Confident and Secure in Your New Home.

Every home we build comes with an express 10-year Insured Builder’s Limited Warranty that is clear and specific. Our warranty document provides detailed quality standards, with specific tolerances for homes built and enrolled in our program. While most builders will promote their quality, we go one step further and put our promises in writing with an insurance-backed warranty. Our warranty document identifies what is covered and for how long, in concise and easy- to-understand language.

Our warranty program consists of a 10-year written warranty, backed by strong insurance. There are 3 distinct warranty periods:

Year 1: Workmanship and Materials.

Year 1-2: Mechanical Systems: “Inside the Wall” Coverage

Years 3-10: Structural Elements

We have partnered with Professional Warranty Service Corporation (PWSC) to administer this warranty which is backed by Zurich North America Group. With PWSC having over 20 years as a leading provider of warranty administration expertise paired with the strength, size and quality standards of Zurich, we continue to reflect our level of professionalism, and concern for our homeowners as well as demonstrate our commitment to deliver the very best in-home construction and customer service.

The Benefits Of A PWSC Warranty

The Written Warranty

Our 10-Year Insured Builder’s Limited Warranty document provides detailed quality standards, with specific tolerance for homes built and enrolled in our program. While most home builders will promote their quality, we go one step further and put our promises in writing with an insurance-backed warranty. Our warranty document identifies what is covered and for how long, in clear, concise and easy-to-understand language.

Insurance Strength

While 60% of new homes in America do not come with an insured warranty, you are receiving a comprehensive, written warranty to increase your new home confidence. Our warranty is directly insured by Steadfast Insurance, a member of Zurich North America Group. The strength, size and quality standards of Zurich continues to reflect our level of professionalism and concern for our homeowners.

Transferability

Your 10-Year Insured Warranty will remain in place, regardless of how many times the home is sold. This provides you with a valuable resale tool that sets you apart from the competition in the current real estate market.

Arbitration

We have trained customer service and claims teams, in addition to our impartial, 3rd party representatives. Our best-in-class service representatives settle complaints and mediate disputes, resolving over 90% of homeowner complaints without litigation.